Holiday Shipping Information
Where can I find information on Holiday sales/ returns?
You can find that on our holiday shipping page here!
Do you offer exchanges or returns on custom racks?
All sales are final on custom orders. If there was something damaged during shipping or a quality issue we will do everything we can to fix it.
We're a three person company and each rack takes about 30 minutes to pack up and ship. We appreciate your understanding.
Are the spices organic?
All Evermill spices are 100% organic: grown on land free of synthetic fertilizers, growth regulators, insecticides, or herbicides for at least three years. More information on this can be found here.
Can I buy a gift card?
Of course! You can purchase a gift card here.
What are your gifting deadlines for this holiday?
You can find all of our gifting information for the 2021 holiday season here.
How many and what spices come in my spice rack?
Depending on your purchase, your spice rack will ship with either 12 or 18 spices. (Note: spices indicated with an * are only offered in the complete rack)
Bay leaves (whole)
Red pepper flakes (whole)
Allspice (ground) *
Cloves (whole) *
Coriander (whole) *
Mustard Seed (whole) *
Nutmeg (ground) *
Sumac (ground) *
Why did you pick these spices?
These spices are the building blocks of the most common blends — they’ll provide the widest range of possibilities for your cooking experience.
What are your spice rack offerings?
This rack is offered in two sizes Core (12 spices) and Complete (18 spices) and four colors (silver, gunmetal, black, and white)
In Drawer Model
This model is offered in two sizes Complete (18 spices) and Core (12 spices) and in black.
How much space will the rack take up on my countertop?
3 Tier Size- Height 9.625” Width 18” Depth 3.5”
2 Tier Size- Height 6” Width 18” Depth 3.5”
Will the In Drawer rack fit in my drawer?
Our In Drawer rack is modular, with each (18 or 12) pieces being 3.5’’ H x 3.25”L x 3.25” W, and seamlessly connecting via magnets.
Can I customize my spice collection?
You sure can! Please view this page here! Its best viewed on desktop.
How and from where are the spices sourced?
We use best in class suppliers in the United States to source the spices. They’re grown globally and the countries of origin vary depending on the individual spice. From the beginning, our priority has been to deliver the highest quality product out there.
Who grows your spices and where are they from?
Given Evermill’s extremely high standards for spice quality, we source our spices from a rotating group of farmers and growers. Growing spices can be subject to environmental, geographical, and even political forces, and so we are always looking to work with the best sources. For more information on our current stock, you can find specifics on each spice's respective page.
How do the stackable lids work?
The stackable lids allow you to efficiently store your less frequently used spices. We do not recommend adding these to the top level of your Evermill rack.
What is the dimensions of the jars?
The dimensions of the spice jars are 2.5" tall & 2.6" in diameter.
Care Of Products
How do I clean my rack and my wells?
Glass wells are dishwasher safe, but the lids need to be washed by hand. To wash your spice rack, we recommend using a natural-based cleaner and a soft cloth or paper towel.
How do I hang my Evermill Counter Top rack.
Here are our installation instructions for hanging your rack:
1. Place template against wall in desired hanging location (template is the back of the welcome letter you received with your rack).
2. Temporarily tape template to wall if needed.
3. Use pencil to mark each drill dot (perforated holes in template sheet).
4. Remove template and screw holes into wall 3/4 in, leaving 1/4 of screw exposed (use screw anchors if installing in dry wall).
5. Line up screws with larger opening of keyholes on back of rack. Gently push in.
6. Rack will slide down into smaller keyhole slots, once properly depressed onto screws.
Where should I keep my rack?
Spices are best protected away from sunlight and heat. We love keeping ours displayed on the kitchen counter (away from the stove!) or inside of a cabinet or drawer.
Can I put my wells in the microwave or oven?
We advise that you keep your wells and lids away from all types of heat (note: the glass wells are dishwasher safe.)
How long will my spices last?
Spices are best enjoyed within six months, and we suggest that you replace them every year for guaranteed freshness. With our text-to-refill system, you can refill your spice jars by simply sending us a text. We’ll also remind you when it’s close to refill time.
How much assembly of the rack is required?
The rack comes assembled and ready to go when unboxed. However, we suggest cleaning out the spice wells with soap and warm water once receiving them, and then once dry, pouring spices into each individual jar. If you wish to mount your rack to a wall, please use the mounting rack and hardware included.
Shipping and Returns
Where do you ship and how much does it cost?
We offer free ground shipping to the lower 48 states on orders above $200.
Can I purchase Evermill spices in retail stores?
Because we’re focused on getting you spices that are as fresh as possible, we currently do not have our spice collection sitting at retail stores. You can purchase directly online here.
How does the text-to-refill program work?
Our text-to-refill service allows you to replace your spices as needed in small, sustainable quantities. Text our team whenever you’re in need of a replacement and we will deliver it right to your door. More info here.
How quickly can I get my spices or my rack?
We will ship using your selected speed. Our default is UPS ground and we ship from Los Angeles. Florida and North East orders may take up to 6-7 business days and New York is normally around 5. We ship our spices USPS priority or First Class depending on your selection.
What is your return policy?
Our highest priority is making sure that you are happy. With this, we accept all returns (except custom racks) within a 25 day period, as long as spices have not been used, and item are in original packaging. We just ask that you mail it back to us or we can send you a label with our rates and deduct this from your return.
As we’re a small company, the items returned without spices, jars without seals, or without original packaging, will incur a 30% restocking fee.
We do not accept any international returns, including from Canada.
We will do as much as possible for you to make sure you love your product and it’s right for you.
How much do you charge for shipping?
Shipping is free for rack purchases and spice refills. We pass through shipping costs for accessories and international shipping.
What are your shipping options?
We ship out most of our shipments with UPS. Our spice refills typically ship out USPS. For all packages that are being delivered within the two-hour timeframe in select zip codes in LA, SF, and NYC, we use a speciality courier service.
How do I exchange an item?
We can always exchage racks either color or style (In-Drawer or Counter Top or vice versa) during the 25 day window, you can keep your jars while we process this! Please email us at email@example.com.
Where can I check the status of my order?
You can check the status of your order here, text or email us.
Do you offer international shipping?
We do! You can check out online to see our rates.
Evermill ships internationally and generates DDP rates (delivered duties paid) only. We find that though these rates tend to appear more up front, packages are much less likely to get held up at customs and will never incur any additional costs beyond what you're seeing at check out. Feel free to reach out to us about international shipping if you're having a hard time as it's a new process for us and we're always trying to improve here to make sure costs are as low as possible and 100% pass through.
Does Evermill have an affiliate program?
We do, you can apply on Share a Sale. If you think that you would be a good fit please reach out to firstname.lastname@example.org